The Challenge:
Priority had successfully staffed the call center of a West Coast-based client, the largest telephonic crisis intervention company in the U.S. An ongoing analysis of other possible staffing needs revealed a new challenge our client was facing. Training new and current staff requires finding dependable actors to portray realistic crisis scenarios for both training videos and live-action role-playing. This was a niche need, and the company was struggling to identify reliable talent.
The Solution:
Priority One Staffing collaborated with the client to develop an innovative recruiting solution using professional actors to simulate real-life crisis situations. Sourced directly through Priority One’s recruiting platform, our client trained the actors to portray a wide range of high-intensity issues, including domestic disputes, mental health crises, and emergency response situations. These simulations provided trainees and staff with a safe yet realistic environment in which to practice de-escalation techniques, develop communication skills, and manage their emotional responses under pressure. This solution went far beyond traditional staffing support. It showcased Priority One’s consultative approach, combining workforce recruitment with custom-built training solutions tailored to the client’s mission.
The Results:
For over three years, Priority One has consistently provided this client with a stable roster of dependable, professional actors who help train crisis intervention specialists across the country. This long-term partnership reflects the company’s ability to think beyond job titles and focus on solving business problems creatively and consultatively. The actor-based training program quickly became an integral part of the client’s onboarding and ongoing staff development.
Staffing challenges don’t always look traditional.
When you need unique solutions a little outside of what is perceived as standard staffing expectations, we’re ready.
Let’s talk! We may be able to help at 410-769-8600